FAQs
Product and branding
What product does Lumasmile currently sell?
Lumasmile currently sells the Dr. Dent–branded purple whitening strips shown in our product photos and packaging. Lumasmile is the independent retailer and customer-support contact; we do not manufacture or formulate this product.
Will my order arrive in Dr. Dent packaging?
Yes. The current listing is for the Dr. Dent–branded product shown in the listing images.
Which pack sizes are available?
The current product has 14-strip and 42-strip pack options. These numbers describe individual strips; they do not promise a specific number of days, applications, or results.
Use and product information
How do I use the strips?
Read the complete instructions included with your package before first use. Apply, wear, remove, and discard the strips exactly as the package directs. Do not extend the labeled wear time or use the product more often than directed.
How often can I use them?
Follow the frequency printed on the package you receive. Lumasmile is verifying the supplier documentation and will not publish an exact schedule until it is confirmed.
Where can I see the ingredients?
The complete ingredient documentation is still being verified. Contact us before ordering if you need to confirm an ingredient, allergy, or sensitivity concern.
Are specific results guaranteed?
No. Lumasmile does not promise a specific shade change, instant result, timeline, or identical outcome for every customer.
What if I have sensitive teeth or dental work?
Review the package guidance and ask a qualified dental professional before use if you have sensitivities, dental work, an oral-health concern, or questions about whether whitening is appropriate for you. Stop use if discomfort or irritation occurs and follow the package guidance.
Ordering and support
What shipping options are configured?
We currently ship to U.S. addresses. Most in-stock orders are expected to process within 1–3 business days. Free Standard Shipping is estimated at 8–12 business days in transit after dispatch. Processing and delivery dates are estimates, not guarantees. Tracking is provided after dispatch. Review the Shipping Policy before purchase.
What is the return policy?
Eligible unopened, unused, sealed items may be requested for return within 14 calendar days after carrier-confirmed delivery. Contact us promptly for an item that arrives damaged, defective, incorrect, incomplete, or tampered with. Review the Refund Policy before purchase.
How can I track my order?
Use the order-status link supplied after purchase. Tracking appears when it is provided by the fulfillment partner or carrier.
How do I contact Lumasmile?
Use our Contact page. Include your order number when your question is about an existing order.