Shipping policy

Shipping Policy

Service area

Lumasmile currently ships to United States addresses through our Standard Shipping option. Availability at checkout is determined by the delivery address and our active Shopify market settings.

Processing and delivery estimates

Most in-stock orders are expected to be prepared for shipment within 1–3 business days. After dispatch, Standard Shipping is estimated to take 8–12 business days in transit. Standard Shipping is free for eligible United States orders.

Processing and transit times are estimates, not guarantees. Carrier delays, weather, address issues, and other events outside our control may affect delivery.

Tracking

Tracking details are provided after dispatch when available and are sent using the contact information entered at checkout. Tracking scans may take time to appear after the shipment is handed to the carrier.

Address accuracy

Please provide a complete and accurate delivery address. If you notice an error, contact support@lumasmile.store as soon as possible. We will try to help before fulfillment begins, but address changes or cancellations cannot be guaranteed once an order is processing.

Delayed, lost, damaged, or incorrect orders

If an order appears delayed, arrives damaged, or contains the wrong item, contact support@lumasmile.store with your order number and relevant details. We will review the shipment record and available carrier information before determining the appropriate resolution.

Returns

Return eligibility is governed by the Return and Refund Policy available on this site. Shipping availability, price, and the delivery estimate shown at checkout control if they differ from general information on this page.

Last updated: August 22, 2026